Refund Policy

Eligibility for returns

We accept returns within 5 days of delivery. To be eligible, items must be:

• Unworn and unwashed
• In their original condition with all tags attached
• Free from perfume, stains, or damage caused by the customer

Items returned outside the 5-day window, or that do not meet the above conditions, will not be accepted and will be returned to the sender.

How to request a return

To start a return, contact us within 5 days of receiving your order via:

• Instagram: @Joo_Virgo
• Phone: +234 810 613 0865
• Email: joovirgofashion@gmail.com

Please include your order number and the reason for your return. Our team will review your request and respond within 1–2 business days.

Return shipping costs

Return delivery costs are the customer's responsibility. This includes both the cost of returning the item to us and any re-delivery fee if a replacement is requested.

We strongly recommend using a tracked delivery service. Joo Virgo cannot be held responsible for items lost or damaged in transit on return.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed to the original payment method within 5–10 business days. Depending on your bank, it may take additional time for the funds to appear in your account.

Original delivery fees are non-refundable unless the item was defective or incorrectly sent.

Defective or wrong items

If you received a defective item or the wrong product, contact us immediately. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Non-returnable items

The following cannot be returned:

• Items purchased during a final sale or clearance
• Items that have been worn, washed, or altered
• Items returned after the 5-day window